Shipping Policy

Last Updated: October 31, 2026

Thank you for shopping with STOMP Footcare! We are committed to delivering your order safely and efficiently. Please review our shipping policy below to understand how we process and ship your purchases.

1. Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays).

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information, when available.

During holidays, promotions, or periods of high order volume, processing times may be slightly longer.

2. Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your delivery address, shipping method, and order details.

Our estimated delivery times are:

• Standard Shipping: 3–7 business days.
• Expedited Shipping: 1–3 business days, where available.

Please note that delivery estimates begin after your order has been processed and shipped. Actual delivery times may vary depending on your location, carrier delays, weather conditions, and other circumstances beyond our control.

3. Free Shipping

STOMP Footcare may offer free standard shipping on qualifying orders. Any applicable free-shipping promotions or minimum purchase requirements will be displayed on our website or at checkout.

4. Order Tracking

Once your order ships, you will receive a confirmation email containing your tracking number, if provided by the carrier.

Please allow 24–48 hours for tracking information to become available after receiving your shipping confirmation.

5. Incorrect Shipping Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us immediately at info@stompfootcare.com.

We cannot guarantee that address changes can be made once an order has been processed or shipped.

STOMP Footcare is not responsible for orders delivered to an incorrect address provided by the customer.

6. Delayed, Lost, or Stolen Packages

Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's handling and transportation processes.

If your package is delayed, appears lost, or is marked as delivered but cannot be located, please contact us at info@stompfootcare.com.

We will do our best to assist you in resolving the issue.

7. Damaged or Incorrect Orders

We carefully inspect and package every Stomp Footcare order, but we understand that occasionally something may go wrong during shipping or fulfillment.

If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible after delivery. Where possible, please include your order number along with clear photographs of the product and packaging so our team can quickly review the issue.

Once confirmed, we will be happy to arrange a replacement or appropriate resolution at no additional cost to you.

8. International Shipping

International shipping availability, rates, and delivery estimates (if offered) will be displayed at checkout.

Customers are responsible for any applicable customs duties, import taxes, or additional fees imposed by their destination country unless otherwise stated.

International delivery times may vary due to customs processing and local carrier services.

9. Contact Us

If you have any questions about your shipment or need assistance with an order, please contact us:

Stomp Footcare
Website: https://stompfootcare.com
Email: info@stompfootcare.com

We appreciate your business and thank you for choosing STOMP Footcare!